Returns & Exchanges

Made-to-Order Pieces

The majority of our objects are cast, finished, and signed after your order is placed. Because each piece carries the unique marks of its making, made-to-order works are non-returnable once production has begun.

If you change your mind, please reach out within 48 hours of placing the order. Before we have touched the mould, we will cancel and refund in full. After production begins, the piece is yours.

We see this as the quiet trade of commissioned work: time, material, and hand in exchange for something that exists only because you asked for it.

Ready-to-Ship Pieces

Objects listed as in stock or ready-to-ship may be returned within 14 days of delivery, provided they are unused, unaltered, and in their original packaging.

Return shipping is arranged and paid by the customer, and we recommend insuring the parcel for its full value. The original outbound shipping cost is not refunded on a change-of-mind return. Once the piece arrives back at the studio and passes inspection, we issue a refund to your original payment method.

Small inherent variations in pigment, texture, or surface are part of the work and are not considered defects.

Damaged or Incorrect Arrivals

If your piece arrives broken, marked beyond its intended finish, or is simply not what was ordered, write to hello@plastheticstudio.com within 7 days of delivery with your order number and photographs of both the object and its packaging.

Please keep the box, foam, and all wrapping materials until the matter is resolved. They tell us where the journey went wrong and protect your claim with the carrier.

We will repair, replace, or refund the piece in full, including return shipping. This is the protection we owe you, without question.

Exchanges

We do not offer direct exchanges. Because each work is made or finished individually, the cleanest path is to place a new order for the piece you want and, where eligible, return the original under the policy above.

If you are unsure which form, scale, or pigment is right for your space, we are happy to talk it through before you commit. A short message often saves a long return.

How to Begin

To start a return, damage claim, or order change, email hello@plastheticstudio.com with your order number and a short note about what you would like to do. We read every message ourselves.

Once approved, we send instructions and the studio return address. Refunds are issued within a few business days of the piece arriving safely back in Beykoz and being inspected.